Access to New Online System + Our Boarding T & Cs
By completing an online booking with us, you are giving your full consent / electronic signature to our following terms, conditions and cancellation policy. These are both an animal boarding license and insurance requirement.
Please take the time to read and check your booking at each stage of the booking process, as it is your responsibility to provide us with the correct information and update it with each new booking if anything has changed with either your own or your pets details.
We reserve the right to change these T & Cs at any time and any such changes will apply in relation to any new Bookings Requests submitted after the changes are posted here, on this website. Please read the T & Cs each time you submit a Booking Request to ensure you understand the T & Cs which will apply at that time. Submission of a Booking Request shall signify that you have accepted to be bound by the latest set of T & Cs.
Pets will only be accepted for boarding on fulfillment of the following conditions;
VACCINATIONS
ALL CATS AND DOGS BOARDED AT KURUBA MUST BE FULLY VACCINATED WITH ENOUGH TIME REMAINING BEFORE THEIR NEXT BOOSTER IS DUE TO COVER THEIR ENTIRE STAY.
A CURRENT VACCINATION CERTIFICATE MUST BE PRODUCED SHOWING THAT DOGS HAVE BEEN VACCINATED AGAINST DISTEMPER, HEPATITIS, LEPTOSPIROSIS AND PARVOVIRUS.
THE KENNEL COUGH VACCINATION IS ALSO REQUIRED FOR DOGS (THIS MUST BE GIVEN 14 DAYS PRIOR TO BOARDING IF THEY HAVE NOT ALREADY HAD IT WITHIN THE LAST 12 MONTHS) THIS IS A SEPERATE VACCINE TO THEIR ANNUAL VACCINATIONS WHICH YOU NEED TO ASK YOUR VET FOR.
A CURRENT VACCINATION CERTIFICATE MUST BE PRODUCED SHOWING THAT CATS HAVE BEEN VACCINATED AGAINST CAT FLU, FELINE ENTERITIS AND FELINE LEUKEMIA.
IF YOU ARE UNSURE OF YOUR PETS VACCINATION STATUS YOU MUST CONTACT YOUR VET AT LEAST 6 WEEKS PRIOR TO BOARDING IN CASE THEY NEED TO BE RESTARTED. IF ITS BEEN MORE THAN 12 MONTHS SINCE YOUR CAT OR DOG HAS HAD IT’S ANNUAL VACCINATIONS, YOUR PET MAY NEED TO START AGAIN WITH TWO BOOSTERS SEVERAL WEEKS APART – THIS WHOLE PROCESS CAN TAKE UP TO 5 WEEKS BEFORE THEY ARE READY TO BOARD AGAIN.
YOUR PET’S CURRENT VACCINATION CERTIFICATE MUST BE PRODUCED ALONG WITH YOUR PET ON ARRIVAL AND KEPT IN OUR POSSESSION THROUGHOUT THE BOARDING PERIOD DURING EVERY STAY.
FAILURE TO PRODUCE A VALID VACCINATION CERTIFICATE FOR EACH PET ON ARRIVAL WILL PREVENT THEM FROM BEING BOARDED AT KURUBA AND THEY WILL BE TURNED AWAY AT OUR GATE.
PET HEALTH, AGE & MEDICATION
All CATS AND DOGS MUST BE IN GOOD HEALTH FOR BOARDING WITH US AND FREE OF ANY CONTAGIOUS DISEASES.
ANY PET PRESENTING SYMPTOMS OF BEING UNWELL ON ARRIVAL OR IN POOR HEALTH DUE TO OLD AGE WILL NOT BE BOARDED AND MAY BE TURNED AWAY AT OUR GATE (AT KENNEL OWNERS DISCRESSION).
OWNERS ARE ASKED TO DECLARE ANY HISTORY OF MEDICAL PROBLEMS THAT COULD OCCUR WHILST BOARDING PRIOR TO BOOKING.
ALL MEDICATIONS MUST BE CLEARLY LABLED WITH DOSAGE AND FREQUENCY AND BROUGHT IN THEIR ORIGINAL PACKAGING.
PARASITE (FLEA/TICK & WORM) TREATMENTS MUST ALSO BE UP TO DATE – IF YOUR PET SHOWS SYMPTOMS THEY WILL BE GIVEN THE APPROPRIATE TREATMENT AND ANY COST INCURRED WILL BE DUE FOR PAYMENT BY YOU BEFORE COLLECTING YOUR PET.
MINIMUM AGE FOR PETS BOARDING WITH US IS 5 MONTHS OLD (IF ALL VACCINATION BOOSTERS + KENNEL COUGH ETC. HAVE BEEN COMPLETED AT LEAST 14 DAYS PRIOR TO ARRIVAL DATE).
MAXIMUM AGE LIMIT – FOR PETS WHO BOARD REGULARLY WITH US THROUGHOUT THE YEAR WE HAVE NO MAXIMUM AGE LIMIT SO LONG AS THEIR HEALTH IS STILL GOOD, THAT THEY ARE IN ROBUST PHYSICAL CONDITION & ALL VACCINATIONS ARE STILL UP TO DATE. IF YOUR PET HAS NEVER STAYED WITH US BEFORE WE WILL DECIDE EACH CASE INDIVIDUALLY PRIOR TO CONFIRMING YOUR BOOKING REQUEST – THIS IS DUE TO THE INITIAL ADDED STRESS OF BEING IN A NEW ENVIRONMENT AND BEING HANDLED BY NEW PEOPLE WHICH SENIOR PETS (ESPECIALLY THOSE THAT HAVE BECOME FRAIL) ARE AT A HIGHER RISK OF SUFFERING ILL HEALTH FROM.
WE DO NOT ACCEPT DOGS WITH DANGEROUS OR DESTRUCTIVE BEAVIOURS OR PETS WHO ARE TOO STRESSED DUE TO SEPERATION ANXIETY. IF YOU ARE NOT SURE IF THIS APPLIES TO YOUR PET, YOU MUST DISCUSS THIS WITH US PRIOR TO REQUESTING A BOOKING.
VETERINARY CARE & INSURANCE
All CATS AND DOGS ARE BOARDED AT KURUBA AT YOUR OWN RISK AND YOU WILL BE LIABLE TO PAY FOR ANY VETERNIARY TREATMENT THEY REQUIRE DURING THEIR STAY BEFORE COLLECTING YOUR PET.
SHOULD YOUR PET REQUIRE ANY VETERINARY TREATMENT WHILE BOARDING WITH US THEY WILL BE EXAMINED AND GIVEN ANY TREATMENT AS DEEMED NECESSARY (INCLUDING ANY EMERGENCY SURGERY USING ANASTHESIA) BY OUR OWN VET JACKSONS VETERINARY PRACTICE (KILEARN, 01360 550131) OR ANY OTHER VET PRACTICE OR VET HOSPITAL IF JACKSONS ARE UNAVAILABLE. IF REQUIRED THEY WILL LIASE WITH YOUR OWN VETERINARY PRACTICE. YOU WILL BE LIABLE TO PAY FOR ALL VETERNIARY TREATMENT REQUIRED BEFORE COLLECTING YOUR PET.
SHOULD YOUR PET BECOME SERIOUSLY ILL, EVERY EFFORT WILL BE MADE TO CONTACT YOU WHILE YOU ARE AWAY SO THAT YOU CAN BE INVOLVED IN THE DECISION MAKING. IF WE ARE UNABLE TO CONTACT YOU, WE WILL CONTACT YOUR EMERGENCY CONTACT PERSON AND ASK THEM ON YOUR BEHALF. IF WE ARE UNABLE TO CONTACT YOU OR YOUR EMERGENCY CONTACT THE VET WILL MAKE DECISIONS ALONE.
OWNERS BOARDING MORE THAN ONE PET WITH US ARE REQUIRED TO CONFIRM THAT THEY MAY BE KENNELLED TOGETHER IF THAT IS YOUR REQUIREMENT. PLEASE NOTE THAT KURUBA KENNELS WILL ACCEPT NO LIABILITY IN THE UNLIKELY EVENT THAT YOUR PETS INJURE EACH OTHER.
OUR INSURANCE POLICY DOES NOT COVER PRE-EXISTING CONDITIONS AND ONLY PROVIDES COVER FOR THE FIRST 31 DAYS OF BOARDING FOR EACH STAY UP TO A MAXIMUM OF £1500/ANIMAL/YEAR. IF WE ARE ABLE TO MAKE A CLAIM YOU MAY BE REQUIRED TO PAY A MINIMUM OF 20% OF THE VET BILL.
IN THE UNLIKELY EVENT THAT YOU SHOULD FAIL TO RETURN FOR YOUR DOG OR CAT ON THE DATE YOU HAVE SPECIFIED FOR COLLECTION, EVERY EFFORT WILL BE MADE TO CONTACT YOU. IF UNSUCCESSFULL (AFTER 14 DAYS) THE CAT OR DOG WILL BE CONSIDERED ABANDONED AND REPORTED TO STIRLING COUNCIL.
PET FOOD & BELONGINGS
WE RECOMMEND YOU BRING YOUR PETS USUAL DIET/TREATS WITH YOU ESPECIALLY IF YOUR PET IS PRONE TO STOMACH UPSETS OR ALLERGIES. YOU MUST PROVIDE ENOUGH FOOD FOR THEIR ENTIRE STAY WITH CLEAR INSTRUCTIONS WITH REGARDS TO AMOUNTS.
IF YOU CHOOSE NOT TO BRING YOUR PETS OWN FOOD, WE WILL FEED YOUR PET OUR COMPLEMENTARY FOOD BUT PLEASE NOTE KURUBA KENNELS WILL ACCEPT NO LIABILITY SHOULD YOUR PET BECOME UNWELL OR HAVE AN ADVERSE REACTION DUE TO CHANGING THEIR DIET.
IF YOUR PET GETS AN UPSET STOMACH BUT SEEMS OTHERWISE WELL, WE MAY GIVE YOUR PET A COMPLIMENTARY PROBIOTIC IN THE FIRST INSTANCE. IF THEIR SYMTOMS PERSIST WE WILL ARRANGE FOR VETERNIANRY TREATMENT.
ALL PET TOYS/BELONGINGS ARE BROUGHT AT YOUR OWN RISK – WE WILL NOT BE HELD RESPONSIBLE IF YOUR PETS STUFF GETS CHEWED OR LOST.
KURUBA BOOKING, PAYMENT & CANCELLATION POLICY
ALL BOOKINGS MUST BE MADE THROUGH OUR ONLINE BOOKING SYSTEM.
OUR ACCEPTANCE OF YOUR BOOKING REQUEST USING OUR ONLINE BOOKING SYSTEM IS AT OUR ABSOLUTE DISCRETION (REGARDLESS OF AVAILBILITY) AND WILL ONLY TAKE PLACE ONCE WE ISSUE AN EMAIL CONFIRMING YOUR BOOKING. THIS WRITTEN CONFIRMATION SHALL SIGNIFY THAT WE HAVE ACCEPTED YOUR BOOKING REQUEST SUBJECT TO ALL OF OUR TERMS AND CONDITIONS.
IF WE REJECT YOUR BOOKING REQUEST YOU WILL RECIEVE AN EMAIL INFORMING YOU OF THIS DECISION.
ONLY ONCE YOU RECEIVE A CONFIRMATION EMAIL FROM US SAYING THAT YOUR ONLINE BOOKING REQUEST IS CONFIRMED WILL YOUR PAYMENT CARD BE CHARGED FOR THE FULL AMOUNT OF YOUR BOOKING. FROM THIS POINT, 50% OF YOUR TOTAL BOARDING PAYMENT IS NON-REFUNDABLE.
FROM 21 DAYS PRIOR TO YOUR PETS ARRIVAL DATE, 100% OF YOUR TOTAL BOARDING PAYMENT IS NON-REFUNDABLE.
IF YOU WISH TO EXTEND YOUR BOOKING DATES THIS CAN BE DONE BY MAKING A NEW BOOKING FOR THE EXTRA DATES REQUIRED, SUBJECT TO AVAILABILITY.
IF YOU WISH TO SHORTEN YOUR BOOKING DATES OR COLLECT YOUR PET EARLIER THAN YOU BOOKED, YOU WILL HAVE TO CONTACT US TO MAKE THESE CHANGES TO YOUR BOOKING FOR YOU. PLEASE NOTE, THAT NO REFUND WILL BE GIVEN WITHIN 21 DAYS OF YOUR ARRIVAL DATE.
IF YOU WISH TO CANCEL YOUR BOOKING ANYTIME BEFORE 21 DAYS PRIOR TO YOUR ARRIVAL, YOU CAN CONTACT US TO REQUEST A 50% REFUND.
ALL PRICES INCLUDE 12% VAT FLAT RATE
Online Registration, Booking & Payment Access (Approved Bookings Only)
We are super excited to get our new all-in-one, registration, booking and payment system launched for 2024! This replaces the old paperwork system we have used previously. It will help us keep up to date with increasing animal boarding licensing requirements and make the whole process more efficient for all of us! It will take a bit of time to complete the transition so for now it is only available to customers who have existing bookings with us for 2024 or new customers who have already been given approval via the Contact Us Form first – thank you for your patience! Please click the green button below to get started!
- IF YOU WANT TO BOOK MORE THAN 1 KENNEL OR CAT UNIT, YOU WILL NEED TO MAKE SEPERATE BOOKINGS FOR EACH UNIT YOU REQUIRE
- FOR YOUR EMERGENCY CONTACT, PLEASE PROVIDE THE DETAILS OF SOMEONE WHO WILL NOT BE TRAVELLING WITH YOU